OP works for a company that manufactures equipment for the oil and gas industry. They have an old client who is known to be rude, condescending, and loud. However, they usually ignore it and continue working with him as they believe that “the customer is always right.” OP was recently assigned to this client and had to send him a quote for some equipment. When the client received the quote, he became angry and called OP, accusing them of trying to scam him and claiming that the prices quoted were outrageous. The client then went on a 10-minute rant, shouting at OP and berating them.
He Remained Professional
Despite the client’s behavior, OP remained professional and checked the old records to see if there was a mistake in the quote. OP found out that the prices the client mentioned were from 2012 to 2014, almost a decade ago.
He Called OP a Stupid Millennial
OP called the client back and explained that the prices were from 2014 and that labor, raw material prices, and inflation tend to increase every year, making it reasonable for the prices to double in a decade. The client refused to listen and called OP a “Stupid millennial” and insulted them for being too young.
He Lost His Cool
OP then lost their cool and called the client a “delusional boomer.” The client threatened to complain to the management, and the conversation ended. Later, OP was called to a meeting with their boss and the company owner, who was a college buddy of the client but not very close. OP explained their side, and the phone recordings backed up their story.
They Cut the Client Off
The owner and management decided to cut the client off as a customer and not sell to him again.
He Was Bang Out of Order
The majority of the thread was up in arms with how the client treated the OP.
“He ranted at you, shouting, calling you names, talking over you, and being straight disrespectful to you for 10 minutes straight – twice!!
You don’t go to work to be treated like that by anyone. The fact that the owner was on your side says it all, this guy was bang out of order.
NTA”
What an Awful Customer
This is an excellent deconstruction of events by one online user who shines a light on how awful the customer was. OP had to deal with two rounds of abusive language in targeted rants directed at them for no reason. Regardless of who was right or wrong, that is no way for any person to treat another human being ever, never mind twice.
Customers Are Often Overvalued
Customers are often overvalued in businesses that would be happy to take the abuse as long as they get the client’s money. However, in this case, OP’s boss was also in agreement with their position, which highlights how awful the customer was being.
The Boss Stood up for OP
The owner was even an acquaintance of the customer but still stood up for the OP and cut ties with them. This reaction should be a guarantee to the OP that they made the right decision, regardless of the reciprocal insult they used.
The Vendor Should Always Be Polite
Although everyone in the thread agreed that the customer was in the wrong, some have noted that the OP had no right to hurl offensive terms back at the aggressive customer:
“NTA. You responded to an insult with an insult. The only issue is in your position, you might not have responded in kind using the ‘boomer’ insult. Might consider just saying, ‘Respectfully, you are being unreasonable.’ The boomer insult is considered a slur for the elderly.”
Other Members Disapprove of the Language
This commenter is calling out OP’s language. After all, this is a business environment, and there must always be a degree of professionalism in every interaction. Reforming the language used by OP may have been a more appropriate response to the insult. However, the customer was being personally offensive to OP, which made the response more understandable.
It’s an Offensive Term to Older People
Ultimately, ‘boomer’ is used as an offensive term for the older generation. This term would not have been used by OP even if it was in equal retaliation to the customer’s comments. Luckily, OP was right, and their job was spared.
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