After a great trip away with his girlfriend, a man is shocked to have received a bad review from his Airbnb host. So he plays him at his own game, and the owner comes off far worse as a result!
Trip Away
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He attended his friend’s wedding a few hours away and opted for an Airbnb. His girlfriend really wanted to take her dog and have some trips out, so he chose somewhere that would accommodate the two of them, plus her dog.
A Long Journey
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He found a nice place that allowed pets, so they both took off early from work on Friday and arrived late afternoon. It looked like a nice place, perfect for what they needed it for.
An Unexpected Visitor
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The host showed up about thirty minutes after their arrival to check on them. He hadn’t experienced that before as he’d found that they were usually left to it. But it was no problem; they were happy to meet them.
Making Small Talk
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They had the dog on the porch when the hosts arrived; he just sat there quietly, super well-behaved. They talked about their journey and engaged in some general small talk about the accommodation and local area.
A Large Error
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The host paused at one stage and glanced at the dog. He pointed out that he hadn’t indicated that we were bringing a dog. He was pretty sure he had, particularly as he’d filtered out suitable places with the ‘pets allowed’ option checked.
Making Amends
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Regardless, after a moment of panic and thinking they couldn’t stay, he apologized for the honest mistake and offered to pay the additional $25 pet fee. He felt terrible that he might have forgotten such an important fact.
A Kind Gesture
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However, the owner was a fantastic guy. He leaned down and gave the dog some fuss, then declined the money. He said how much he loved dogs and that he’d let them off the fee.
Problem Solved
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Overwhelmed at his hospitality, the man and his girlfriend were extremely grateful for the kind gesture. The man smiled, said it was his absolute pleasure, and gave the dog more fuss before leaving them to enjoy their stay.
A Final Clean
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Always keen to be good tenants, the man and his girlfriend decided to give the place a thorough cleaning beyond what was required as a courtesy and a way of saying thanks to the owner.
No Dog Mess
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The dog was fully trained and didn’t cause any damage or mess, at least none that they didn’t clean up. They double-checked the whole place before they left and concluded that it was immaculate.
No Complaints
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The wedding was enjoyable enough, and the whole trip was a success. They’d had a great time and considered the Airbnb experience quite positive overall. There was nothing they could complain about.
Showing Gratitude
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When the couple arrived home, one of the first things they did was leave a 5-star review for the Airbnb owner and property. They also left a note saying what a great experience they’d had overall.
A Negative Review
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Sometime later, the man was notified about a review. He opened up his Airbnb app and was absolutely shocked to read the host’s review of him and a private message criticizing them for not informing him about the dog!
Extra Work
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His review complained about how dogs caused extra work and that people shouldn’t leave them alone in the house. He went on about paying extra for a deep clean due to dog hairs and dirty feet.
Changing Facts
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Both the man and his girlfriend felt this was unfair because we had discussed this matter when he visited on the first day! He even went over it with his girlfriend to check that he hadn’t dreamed the whole affair! She confirmed it as true.
A Second Opinion
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His girlfriend added that they were both more than willing to pay the pet fee there and then, as well as apologizing profusely! But they saw no mention of dogs being left alone in the house at any point, and the owner hadn’t mentioned it.
A Violation
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The man replied, expressing his disappointment in the review, and mentioned the unannounced visit, which was against Airbnb policy. He had thought it odd that the owners had been there but put it down to them being warm and welcoming hosts!
Escalated Issue
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He reached out to Airbnb support to tell them about the unannounced visit, and they forwarded it to their security team. Airbnb couldn’t remove his review, but they did take action regarding the owner’s violation of their policy.
Satisfying Payback
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Thanks to Airbnb, the man received a refund of about $200 for two-thirds of his stay due to the host’s unfair review. Normally, he wouldn’t care about something like this, especially since it was a very cordial interaction. But since the host took a cheap shot with his review, he decided to do the same!
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